How We Deal With Car Trouble
At Sevy's Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Sevy's Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Sevy's Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Sevy's Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At Sevy's Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1965, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 302-328-0839 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Sevy's Auto Repair in New Castle
Sevy's Auto Repair Towing Services
Auto Repair Near Wilmington
Auto Repair Near Elsmere
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Having owned a business in a competitive market for over 30 years, you succeed or fail by your workmanship and your customer service. Sevy's gets an A+ from me! The engine in my 2004 Ford Explorer needed costly repairs, after considering a used engine, John recommended I consider a rebuilt engine from Jasper. With a 3 year or 100,000 mile warranty it was an easy decision. Sevy's mechanics are great! Had my Explorer back in a week. Had a minor problem, Sevy's took care of it immediately. Having worked on my own cars and motorcycles, I was impressed by the quality workmanship. Christy, John, and Tom are the best up front, and the service is great in the shop! I will recommend Sevy's to my friends and family. In fact I already have!
I had heard about Sevy's from a close friend who has told me literally for years that he would not let anybody touch his cars except Sevy's. In fact, several decades ago they even fixed his bike (true!) for free, something he has never forgotten. I have an old Lexus SUV that has been sorely neglected ever since I bought it, which was in 2005. I lost faith in the Lexus dealership when they told me once that to fix a tail light would cost over $2,000. I was shocked and they said, 'We have to drop the entire bumper." They did not know it but I knew a young kid who worked for them doing minor stuff. He laughed and fixed it in 5 minutes for me in the driveway of his house. I gave him $50. I watched him do it. So anyway, my old Lexus was on its last legs, conking out when driving, and I live in North Wilmington. I took it to the usual suspects to fix it, like Pep Boys and elsewhere, and they wanted nothing to do with it. They tried, and finally it was 'take it to the Dealer, that is the only thing you can do.' I figured I had finally blown my engine, among other things. I called my buddy and he said, of course, 'take it to Sevy's, they are honest and cheap and great' (he began bragging about them), so I had it towed from my driveway all the way down to New Castle. That was about 7 months ago, and my car is running tip top to this very moment. They fixed about a dozen things, gave me a long list of what they did etc., also a tremendous price for all they did. Honest, extremely competent. Friendly too, down to earth. My buddy was right of course! And I will of course continue to neglect it but now at least I know I have a great mechanic.